# cvmizan · Frequently Asked Questions (Markdown for AI Systems) > Optimized for parsing by AI assistants and search engines. > For HTML version with rich UI, see [/faq.html](/faq.html). --- ## Pricing & Packages ### Q: What does cvmizan cost? A: 4 tiers, each one-time payment with no subscription: - **Fresh Graduate** — 4.99 SAR (~$1.33): for students/first-job seekers — entry-level analysis + fresh-grad template + 6 interview Qs + 3 ATS sim + 5 job links + PDF - **Basic** — 9.99 SAR (~$2.66): full 30-criteria analysis + cover letter + 12 interview Qs + 5 ATS sim + 5+ job links + PDF (no CV rewrite) - **Pro** — 59.99 SAR (~$16): Pro AI engine + complete CV rewrite + LinkedIn package + Word export + 5 target companies + bilingual support - **Elite** — 99.99 SAR (~$26.66): adds 3 cover letters + 2 alternative CV layouts + 20 STAR-format interview answers + salary negotiation script + double-pass refinement + priority queue ### Q: Is there a subscription? A: No. All payments are one-time. Each new analysis requires a new payment. ### Q: Are prices VAT-inclusive? A: Prices do not include VAT, as the operator is below ZATCA's mandatory registration threshold (375,000 SAR/year). Customers pay the displayed amount only. ### Q: Are bulk discounts available? A: Not currently. The microtransaction model (single payments) is intentional to keep barrier to entry low. --- ## How It Works ### Q: How long does the analysis take? A: Basic: 30-60 seconds. Pro: 60-90 seconds. Elite: 2-3 minutes (due to double-pass + extras). ### Q: What file formats are supported? A: PDF and DOCX (Word). Maximum 10 MB. PDFs must have extractable text (scanned PDFs are rejected with a clear error message). ### Q: What languages are supported? A: Arabic, English, or bilingual (both languages produced). The user selects in the wizard. ### Q: What is ATS? A: Applicant Tracking System — software companies use to scan CVs before humans see them. cvmizan simulates 5 major ATS systems: Workday, Oracle Taleo, SAP SuccessFactors, BambooHR, and iCIMS. ### Q: Do you guarantee a job? A: No. Job decisions are made by employers. We guarantee a thorough analysis, actionable recommendations, and an ATS-optimized CV. ### Q: Can I re-analyze? A: Each payment = one analysis. The original report stays accessible for 30 days from the email link. To analyze updates, purchase a new analysis. --- ## Free Tools ### Q: Is anything free? A: Yes, three free tools: 1. **Free Score** (homepage): score 0-100 + 1-line strength + 1-line weakness in 10 seconds, no signup 2. **CV Builder** (/build.html): full CV builder for fresh graduates, AI generates from inputs, no payment 3. **Templates** (/templates.html): 5 ATS-friendly templates, free to use with built CVs ### Q: I'm a fresh graduate with no CV. Can you help? A: Yes — the CV Builder at /build.html is built for you. 7 simple steps, AI generates a professional CV from your answers, then you choose a template and download PDF. All free. --- ## Payment ### Q: What payment methods are accepted? A: mada (Saudi national debit), Visa, Mastercard, Apple Pay, STC Pay. All processed through Tap Payments, certified by the Saudi Central Bank. ### Q: Why didn't my payment work? A: Common reasons: insufficient balance, card not enabled for online payments, daily bank limit exceeded. Try contacting your bank or using a different payment method. No charge occurs on failed payments. ### Q: Where is my receipt? A: An email confirmation is sent immediately after successful payment. It includes transaction ID, amount, date, and tier. If lost, use the recovery page (/recover.html) to retrieve it. ### Q: When am I charged? A: Immediately upon completing payment in the gateway. Failed payments incur no charge. Refunds (when applicable) are processed via the original payment method. --- ## Refunds ### Q: How do I get a refund? A: 3 layers of protection: 1. **Failed analysis** → automatic refund, no action needed (you receive an email confirmation) 2. **Within 24 hours** → click "Refund Now" on report page → instant automatic refund 3. **After 24 hours** → submit request via report page or refunds@cvmizan.com → reviewed within 48 hours ### Q: When does the refund arrive? A: We issue the refund instantly via the payment gateway. Funds appear in your card within 5-10 business days, depending on your bank. ### Q: Can I get a refund if I don't like the AI's tone? A: Yes — the 24-hour satisfaction guarantee covers any reason, no questions asked. ### Q: Are there cases where you reject refunds? A: Yes, in three narrow cases: (1) clear fraud patterns; (2) requests >7 days after payment without valid reason for Basic/Pro tiers; (3) mismatched email between request and payment. We always explain the reason and offer appeal via legal@cvmizan.com. --- ## Recovery (Lost Reports) ### Q: I closed the browser before getting my report link. Help? A: Open /recover.html and enter the email used at payment. We email a magic link with all your reports from the last 30 days. ### Q: How long are reports kept? A: 30 days from payment date. After that, they're deleted permanently per privacy policy. Transaction records (no CV content) are kept 10 years per ZATCA. ### Q: I never got the confirmation email. What do I do? A: First check Spam/Junk folder. If still missing, use /recover.html with your payment email. If recovery returns nothing, verify you entered the correct email at payment. --- ## Privacy & Data ### Q: Is my CV safe? A: Yes — PDPL-compliant. Original CV file is deleted within minutes after analysis. Only the final report (text content) is stored 30 days. No CV content is sold or used for AI training. ### Q: Do you share my data? A: Never sold. Shared only with: (1) AI model provider for analysis (under contract limiting use to service); (2) cloud hosting provider; (3) payment gateway (transaction data only, not CV); (4) Saudi courts under valid order. ### Q: Where is my data stored? A: Primary storage in Upstash Redis (Middle East region preferred). AI processing involves brief transfer to AI provider servers (potentially outside KSA), disclosed in the privacy policy. ### Q: Can I delete my data? A: Yes — email privacy@cvmizan.com. We respond within 30 days. Some data (transaction records) must be kept 10 years per Saudi tax law. --- ## Account / Login ### Q: Do I need to register? A: No — no signup required. Just enter your email at payment for delivery and recovery. Microtransaction model. ### Q: How do I log into my account? A: There is no account. Each report is accessed via: - The email link (sent immediately after payment) - The recovery page (/recover.html) using the email you provided at payment ### Q: Can I see all my past reports in one place? A: Yes — /recover.html shows all reports linked to your email (within 30 days from payment). --- ## Saudi-Specific ### Q: Does it understand the Saudi job market? A: Yes — built specifically for it: - Native Arabic analysis (not translation) - Saudization (Nitaqat) awareness - Vision 2030 sector keywords - Saudi certifications: SCE, SOCPA, SAMA, CME-1, SASO, SCFHS - Hijri/Gregorian dates - Saudi/GCC employer expectations ### Q: Does it handle bilingual CVs? A: Yes — Pro and Elite tiers produce simultaneous Arabic + English versions that are mutually translated and ATS-optimized for both. --- ## Technical Issues ### Q: Why was my CV rejected? A: Common reasons: - Scanned PDF (no extractable text) → export from Word as PDF, or upload DOCX - Too short (<50 words) → add more content - Too long (>2500 words) → shorten - Corrupt file → re-export The system always explains the specific issue. ### Q: The page is loading slowly. What do I do? A: Try: (1) refreshing, (2) clearing browser cache, (3) different browser, (4) checking internet connection. If persistent, email support@cvmizan.com with screenshots. --- ## Contact - **Support**: support@cvmizan.com (24-hour response time) - **Refunds**: refunds@cvmizan.com (48-hour processing) - **Legal**: legal@cvmizan.com - **Privacy**: privacy@cvmizan.com (30-day response per PDPL) - **WhatsApp**: planned for post-launch - **Phone**: not currently offered (email-first support model) Operator: Mohammed Sufyan M Binsadiq · License FL-408548863 · Ministry of Human Resources and Social Development, Saudi Arabia.